Return policy

Returns:

If you are not satisfied with your order, you have the right to cancel your order within 14 days of receipt without giving any reason.

After cancellation, you have another 14 days to return the product. You will then be credited the full order amount including shipping costs.

Only the costs for returning from you to us are at your own expense. These costs are approximately €5.95 per package; please consult the website of your carrier for the exact rates.

To exercise the right of withdrawal, you can contact us via info@dogtools.eu. Use the withdrawal form, which you can download here.

We will then refund the due order amount within 14 days after registration of your return, provided that the product has already been received back in good order.

If the product is damaged or the packaging is more damaged than is necessary to try the product, we may charge you for the depreciation of the product. Handle the product with care and make sure it is properly packaged for return.

TEMPORARY OFFER DogTools HARNESSES:

Because we are so convinced of the effectiveness of our harnesses, we offer a temporarily adjusted return policy for this purpose as an introduction. This means that you can extensively try out the harness for a period of 3 weeks (21 days)! If you are still not convinced after this period, no problem, return the used harness (under normal use) and we will refund your money.

After the trial period of 21 days, you have 7 days to cancel your order. After cancellation, you have another 14 days to return the product. We will then refund the due order amount within 14 days after registration of your return, provided that the product has been received.

Please note:

The harness may not be returned damaged. In case of damage to the fabric, metal parts, or closure caused by incorrect use, bite damage by a dog, or other causes, the harness will not be reimbursed. The judgment and the final decision on this lie with DogTools.eu.

This promotion applies only to our harnesses. For all other products, the usual return policy described at the beginning of this page applies.

Damaged or incomplete package:

If you have received a damaged or incomplete product/package, please contact us within 14 days of receipt. This can be done via the contact form or via info@dogtools.eu.

Please include your order number and/or invoice number, the product and size, and the reason for the complaint in your message.

For more information on returns, your right of withdrawal, and warranty, please refer to our terms and conditions.