Privacy policy
Last updated: 01-02-2024
In our privacy policy, we describe how we handle your personal data; what we collect and how we use it. You can also read about how you can access, modify, or delete your data. We recommend that you read this statement carefully.
Personal data processed
DogTools.eu may process personal data about you because you use the services of DogTools.eu, and/or because you provide these yourself when filling in the contact form on the website of DogTools.eu. DogTools.eu may process the following personal data:
- Your first and last name
- Your address details
- Your telephone number
- Your email address
- Your IP address
Why DogTools.eu needs your data
DogTools.eu processes your personal data to be able to contact you by phone if you request it, and/or to contact you in writing (by email and/or by post) if you cannot be reached by phone unexpectedly.
Additionally, DogTools.eu may use your personal data in the context of executing a contract with you, usually consisting of ordering our products.
When placing an order, DogTools.eu needs your name, email address, delivery address, telephone number, and payment details to execute your order and keep you informed of its progress.
DogTools.eu may use your email address to provide you with information about the development of the website or other information via the newsletter, in case you have signed up for it. If you wish to unsubscribe, you can email us at info@dogtools.eu.
If you create a customer account at DogTools.eu or place an order, DogTools.eu will retain your personal data.
You can provide a username and password as well as your name and address, telephone number, email address, delivery and payment details, so that you do not have to enter them again with each new order. However, creating an account is not mandatory to place an order.
How long DogTools.eu retains your data
DogTools.eu does not retain your data longer than strictly necessary to achieve the purposes for which your data is collected. Your data will not be stored for longer than one year if no agreement is reached with you.
In case of an agreement, your data will be stored in the financial administration for a maximum of 7 years.
Sharing with others
DogTools.eu only provides your data to third parties if necessary for the execution of an agreement with you or to comply with a legal obligation.
Accessing, modifying, or deleting data
You have the right to access, correct, or delete your personal data. You can send a request for access, correction, or deletion to info@dogtools.eu. DogTools.eu will respond to your request as soon as possible, but within four weeks.
You can also view your data online in your customer account. To do this, log in to the "Customer account and personal data" page or click on the "person" icon in the upper right corner of your screen.
Securing
The DogTools.eu website is developed with Shopify software. Personal data that you provide to us for our services is shared with this party.
Shopify has access to your data to provide us with (technical) support; they will never use your data for any other purpose.
Based on the agreement we have concluded with them, Shopify is obliged to take appropriate security measures. These security measures include the use of SSL encryption and a strong password policy. Shopify is a certified processor of credit card data.
Shopify uses cookies to collect technical information about your use of the software, personal data is collected and/or stored on secure servers of Shopify.
Shopify reserves the right to share collected data within its own group to further improve its services.
Shopify takes into account the applicable legal retention periods for (personal) data.
The EU/US Privacy Shield applies, your data may be processed in the United States.
Mapping website visits (cookies)
We use cookies on this website. A cookie is a small, simple file that is sent along with pages from this website [and/or Flash applications] and stored by your browser on your computer's hard drive. The information stored in it can be sent back to our servers on a subsequent visit.
The stored information consists of general visit data, including the IP address of your computer and the time of retrieval, and data that your browser sends. This data is used for analyses of visit and click behavior on the website. DogTools.eu uses this information (cookies) to improve the functioning of the website. This data is anonymized as much as possible and is not provided to third parties.
We use Shopify® cookies to display pages and languages correctly, record user actions, recognize users, and ensure that the Shopify® shopping cart functions correctly.
The data collected by cookies is not used to personally identify you, and the data patterns are entirely managed by Shopify®.
Shopify® may use cookies for marketing purposes, which we have no control over. Consult the Shopify® Cookie Policy for more information about the cookies used (e.g., session cookies or persistent cookies, proprietary cookies or third-party cookies) and about who manages the data collected by cookies.
Cookies will not be used for purposes other than those described.
DogTools.eu also uses buttons to social networks, such as Facebook and Instagram, including the 'Instagram shopping and Facebook shopping' features. To enable these buttons, these social media companies place cookies so they can recognize you when you are logged into that social network. These social media may also collect your personal data for their own purposes. Even when you use the features via 'Instagram shopping and Facebook shopping', they may access your personal data.
We have no control over what these parties do with your personal data. For this, DogTools.eu refers you to the privacy and cookie policy of the individual social media:
On our website, we have placed some videos via YouTube. These are enabled with Privacy mode. YouTube does not store information about visitors to our website unless visitors play the video.
The storage period of cookies depends on the type of cookie. There are so-called "persistent" and "session" cookies. Session cookies remain on your computer until you stop browsing, and persistent cookies remain present until the retention period expires or they are deleted. Most cookies we use are persistent and have a retention period of 30 minutes and 2 years from the time they are downloaded.
Cookies can be managed in various ways. By deleting or blocking cookies, the user experience may be negatively affected, and parts of our website may become partially inaccessible.
Most browsers accept cookies automatically, but it is possible to accept or reject cookies via the browser settings. These settings are generally found in the 'Tools' or 'Preferences' menu. Want more information on changing your browser settings or blocking, managing, or filtering cookies before the retention period expires? Visit your browser's help page or visit a website like: https://cookiesandyou.com/
Reviews
If you decide to write a review, you can choose whether to add your name or other personal data. DogTools.eu is interested in the opinions of visitors but reserves the right not to publish contributions that do not meet the site's terms and conditions.
Changes
DogTools.eu may update/change the privacy policy at any time. You will always find the latest version on this page.
www.dogtools.eu is a website of DogGuardian. Exclusive partner of DogTools.eu.
DogTools.eu can be reached as follows:
Postal address:
Beratzhausener Straße 1
93164 Laaber, Germany
Business address:
Beratzhausener Straße 1
93164 Laaber, Germany (this is NOT a visiting address)
Email address:
Phone number:
+49 160 97093727